Our on-site courses are specifically built around your business and more importantly, your staff.


It is essential that all employees represent your business in both a professional and friendly manner, as good customer service is key to the success of your business.

The growth and success of your business depends more and more on your customers’ journey. It’s not just about looking at part of a transaction, it’s about looking at the whole picture. Every process within your company must revolve around providing a positive customer experience.

Who is the workshop aimed at?

This workshop will benefit anyone who deals directly with customer service in any catering or hospitality setting. This course introduces the basic concepts of customer service and explores effective customer service techniques and practices.

What can you expect to learn?

By the end of this workshop you will be able to:

Our 1-day course will give your staff the confidence and skills to work as a team, ensuring they give your customers the best possible service.


A certificate of attendance will be awarded on completion of this course.
The cost of this course is £39+VAT per person with a minimum group size of 6 and maximum 12. Corporate rates are available for this course and can be delivered on site at your business premises. Please contact us to discuss further.

Download our PDF here


To find out more detail about this and other services we provide and how they can help you, please get in touch with us.

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